Privacy Policy

Last updated: March 2026

Who We Are

Norfolk Lavender, Caley Mill, Lynn Road, Heacham, Norfolk, PE31 7JE. We are the data controller for your personal data collected through this website.

What Data We Collect

We may collect the following information:

• Contact form submissions: your name, email address, phone number, and message when you contact us
• Booking enquiries: your name, contact details, group size, and dietary requirements when you make a booking
• Membership data: your name, address, email, and phone when you join Friends of Norfolk Lavender
• Newsletter sign-ups: your email address when you subscribe to our mailing list
• Page views: anonymous, non-identifying page view data to understand which pages are most popular

Cookies

This website uses only essential cookies that are strictly necessary for the site to function. These include authentication tokens to keep staff members logged in.

We do not use any tracking cookies, advertising cookies, or third-party analytics cookies (such as Google Analytics or Facebook Pixel).

How We Use Your Data

Your data is used to:

• Respond to your contact form messages
• Process and manage booking enquiries
• Manage your Friends membership
• Send newsletters you have opted in to receive
• Improve our website based on anonymous usage patterns

Data Sharing

We do not sell, trade, or rent your personal data to third parties. Your data is stored securely and only accessible to authorised Norfolk Lavender staff.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Contact form submissions are kept for up to 12 months. Membership data is retained for the duration of your membership plus 12 months.

Your Rights Under GDPR

You have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — ask us to correct inaccurate data
• Erasure — ask us to delete your data (the "right to be forgotten")
• Restriction — ask us to limit how we use your data
• Portability — request your data in a machine-readable format
• Objection — object to our processing of your data

To exercise any of these rights, please contact us at the address above or email us via our contact page.

Contact

If you have questions about this privacy policy or your data, please contact us at:

Norfolk Lavender
Caley Mill, Lynn Road
Heacham, Norfolk PE31 7JE
Tel: 01485 570384

Complaints

If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.